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Captioning Refund Policy
Simplified Terms And Conditions
Policy on Refund for Captioning:
  1. The refund policy is good up to 15 days from the date of conveyance.
  2. In excess of 15 days, a client that returns an order with quality issues will be charged 80% of the original amount, i.e. 30% for proofreading and 50% for rework.
  3. Video files with grade A (Excellent) and B (Good) quality are covered by the refund policy.
  4. A proofreading of the returned order is required prior to raising a request for a refund.
  5. A refund will be processed if the result of proofreading shows that we were unsuccessful in meeting our standards. A revised copy will be requested from the client.
  6. The refund policy does not apply to rush orders, inferior video material, and poorly penned scripts.
  7. The refund policy does not cover orders wherein translation and transcription were approved by the client before subtitling and captioning.
  8. The accuracy guarantee and rework do not apply to rush orders, inferior video material, and poorly penned scripts.

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