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The Complete Collection Of All The Top Questions
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Captioning Basics

Captions are titles used in video clips to provide explanations. These are very important when the author or maker of the video wants to convey an very essential message. Additionally, subtitles are translated in various languages nowadays.

Well, subtitles and captions usually work with the same purpose. They are used to explain video contents accurately. However, they differ on their target audience. Subtitles are useful toss the visually-abled audience while captions are effective for viewers with auditory problems.

General Information:
1. What are the different ways to contact you?

Enjoy reliable closed captioning services using our efficient 24/7 support mediums. Simply upload files to our servers and take a free quote to get started. We also respond to any queries through our round the clock online chats, call back options and toll free hotline numbers.

2. What payment methods do you support?

Our captioning services provide secure ways to process payments. Pay your invoice online through Credit/Debit Cards or PayPal.

3. How do you do subtitling quickly?

We have the fastest turnaround time for any captioning projects. With advanced technology and well-equipped experts, we cater standard, rush and super rush captioning needs within the required timelines with 100% customer satisfaction.

1. How much do you charge?

Our captioning services are guaranteed cost-effective. At $1/min for English and $7/min for other languages, all captioning results are provided with high quality. With our competitive rates on board, you'll surely save more for an impressive output.

2. Do you offer a discount for high volume?

Of course yes. Our top-rated captioning services work with great hot deals and special offers. We provide exclusive bulk order rewards for all large volume of orders. This is our way of giving back to our supportive customers. Entrust your orders in bulk and you'll definitely receive a price-cut. For more details, contact our customer care agents.

3. What languages can you create Subtitles in?

Our captioning experts are 100% native speakers. They are guaranteed fluent and knowledgeable in their respective languages. Thus, we are confident to offer captioning services in over 100+ worldwide languages. Just give us your required language and we'll take care of the rest.

1. What is the turnaround time?

Our turnaround time is 100% fast and efficient. We provide captioning services with 24 hours, same day and overnight delivery as requested by clients.

2. How do I upload my files?

Our workflow process is secure and simplified. Just send files to our hightail servers by clicking the upload bar button. For other remedies, you can upload files through Dropbox, BOX, or Google drive for your convenience.

3. Who will subtitle my video?

Your videos are taken cared of by professional, high quality subtitlers. They are handpicked through a rigid selection process ensuring good and sufficient background in experience and skills. Thus, get a world-class result from highly trained professionals.

1. How do you ensure quality?

With us, quality is a top priority. Our captioning services use ISO certified processes to uphold the highest standard of quality.
Additionally, we provide rigid quality checks and proofreading reviews to address any quality issues. Hence, we always deliver top-notch quality to all clients globally.

2.How do you keep my information secure?

Security is also a main concern to us. To protect our clients' personal interests, we utilize secured and encrypted systems to block any illegal and unauthorized access of delicate data and information.
We also keep information secure and confidential by binding our captionists with our non-disclosure agreement policy.

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